All Systems Operational

About This Site

We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

🏦 Bank Connections ? Operational
➡️ Deposits Operational
⬅️ Withdrawals Operational
📈 Investments Operational
💬 Chat Operational
💬 Chat Webviews ? Operational
🌍 API Operational
🤗 Live Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 26, 2019

No incidents reported today.

Aug 25, 2019

No incidents reported.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019
Resolved - This incident has been resolved.
Aug 20, 11:30 BST
Update - We have released a fix so those using Plum through Messenger should be able to relink their HSBC.

*Disclaimer: This DOES NOT apply to app users. Do not worry we will have a fix for the app in the next few days
Aug 6, 14:39 BST
Identified - HSBC have just started to roll-out a change to their online banking connector which means that we can't maintain access to some accounts at present.

Although this will not affect all of you, if you do notice that your balance and/or savings are not updated this will be the reason why.

We're deploying all our technical power to get this resolved asap. We should have a solution out by the end of the week, and we'll message you all via Messenger when we do - the good news is, our system upgrade will mean that you'll be able to re-link in a couple of taps without providing your passwords or credentials!
Jul 29, 11:37 BST
Resolved - This incident has been resolved.
Aug 20, 11:30 BST
Update - We are continuing to work on a fix for this issue.
Aug 17, 11:02 BST
Identified - Due to systemic issues, deposits due 16 August have been delayed. We do apologise for this! We are working on processing them as quickly as we can. They should be by Monday evening at the latest.
Aug 17, 10:58 BST
Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.