Mutual Funds - Incorrect Settlement Date
Identified - We’re aware that some mutual fund orders are currently showing an incorrect settlement date in the app.

We can assure you all orders are still processing normally and typically take 2 to 5 business days to complete.

Our team is actively working on a fix to make sure the settlement estimates appear correctly.

We're sorry for the inconvenience caused in the meantime.

Please rest assured that your money is always safe with us.

Thank you very much for your patience and understanding.
Jun 05, 2025 - 17:11 BST

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Uptime over the past 90 days. View historical uptime.
🏦 Bank Connections ? Operational
90 days ago
100.0 % uptime
Today
➡️ Deposits Operational
⬅️ Withdrawals Operational
📈 Investments Operational
💳 Plum Card Operational
90 days ago
100.0 % uptime
Today
💬 Chat Operational
💬 Chat Webviews ? Operational
🌍 API Operational
🤗 Live Support ? Operational
Depositors Operational
90 days ago
100.0 % uptime
Today
Plum application ? Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
Application interface Operational
90 days ago
100.0 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Interest credit Operational
90 days ago
100.0 % uptime
Today
Cash ISA Operational
90 days ago
100.0 % uptime
Today
Plum Interest Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

Unresolved incident: Mutual Funds - Incorrect Settlement Date.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
Direct Debit Processing Issue
Resolved - This incident has been resolved.
May 29, 14:32 BST
Identified - We're aware that some customers may currently be unable to create new Direct Debit payments because of an issue impacting our payments provider.

This is also preventing the distribution of funds for any new Direct Debits for the time-being.

Since the issue was identified, our Tech Team is working on it so impacted customers have the money available in their Plum account as soon as possible. We apologise for the inconvenience caused in the meantime.

Please rest assured that your money is always safe.

Thank you very much for your patience!
May 29, 13:04 BST
May 28, 2025

No incidents reported.

May 27, 2025
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:30 BST
Scheduled - The Plum app will undergo scheduled maintenance on Tuesday, May 27th, between 08:30 AM and 12:00 PM BST (UK time).

During this time, some features will be temporarily unavailable, including:
- Access to the Spend Tracker
- Viewing investment performance and graphs
- Placing and viewing investment orders

We're sorry for any inconvenience this may cause.


L'application Plum fera l'objet d'une maintenance programmée le Mardi 27 Mai, entre 08h30 et 12h00 (heure Anglaise).

Pendant cette période, certaines fonctionnalités/actions seront temporairement indisponibles, telles que:
- Le suivi des dépenses
- Performance/graphique des investissements
- Ordres d'investissement

Nous vous prions de nous excuser pour les désagréments que cela pourrait occasionner.
May 26, 15:24 BST
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