All Systems Operational

About This Site

We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

Uptime over the past 90 days. View historical uptime.
🏦 Bank Connections ? Operational
90 days ago
100.0 % uptime
Today
➡️ Deposits Operational
⬅️ Withdrawals Operational
📈 Investments Operational
💳 Plum Card Operational
90 days ago
100.0 % uptime
Today
💬 Chat Operational
💬 Chat Webviews ? Operational
🌍 API Operational
🤗 Live Support ? Operational
Depositors Operational
90 days ago
100.0 % uptime
Today
Plum application ? Operational
90 days ago
99.99 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
Application interface Operational
90 days ago
100.0 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Interest credit Operational
90 days ago
100.0 % uptime
Today
Cash ISA Operational
90 days ago
100.0 % uptime
Today
Plum Interest Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 30, 2024
Login Issues
Resolved - This incident has been resolved.

The Plum app should now be working as normal for all customers.

We apologise for any inconvenience caused. Rest assured that your money was always safe in the meantime.
Oct 30, 14:19 GMT
Monitoring - The issue has been identified, and a fix has been applied. The Plum app should now be working as normal for all customers.

We are closely monitoring the situation to ensure stability continues.

We apologise for any inconvenience and want to reassure you that your funds remained safe at all times.
Oct 26, 09:02 BST
Investigating - We're aware that some customers are experiencing issues logging into the app.

Our team is actively working to restore full access as quickly as possible.

We apologise for any inconvenience caused. Rest assured that your money is always safe in the meantime.
Oct 25, 19:12 BST
Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024
Oct 25, 2024
Oct 24, 2024
Direct Debit Deposits Settlement Delay
Resolved - This incident has now been resolved and all affected transactions are settled.

Rest assured that your funds are always safe with Plum.

We apologise for any inconvenience caused.
Oct 24, 20:39 BST
Investigating - We're aware that some customers might be experiencing a delay in completing their Direct Debit Deposits.

The issue is being investigated and worked on by our Tech team with the highest priority.

Rest assured that your funds are always safe with Plum in the meantime.

We apologise for any inconvenience caused.
Oct 23, 08:44 BST
Oct 23, 2024
Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Easy Access Interest Pockets - Withdrawal Delays - UK
Resolved - The incident has now been resolved.

All affected transactions have been processed and settled.

Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.
Oct 16, 10:21 BST
Monitoring - All affected transactions have been processed and settled. We are monitoring the results.

Once again, we apologise for any inconvenience this may have caused.

Rest assured your money is always safe with Plum.
Oct 15, 08:45 BST
Investigating - We are aware that some customers may experience a delay in the settlement of their withdrawals from their Easy Access Interest Pockets.

We’re working as quickly as possible to resolve the issue.

Please be assured that your money is always safe with Plum.

Apologies for any inconvenience caused.
Oct 15, 07:50 BST
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