All Systems Operational

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We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

Uptime over the past 90 days. View historical uptime.
🏦 Bank Connections ? Operational
90 days ago
100.0 % uptime
Today
➡️ Deposits Operational
⬅️ Withdrawals Operational
📈 Investments Operational
💳 Plum Card Operational
90 days ago
100.0 % uptime
Today
💬 Chat Operational
💬 Chat Webviews ? Operational
🌍 API Operational
🤗 Live Support ? Operational
Saver Rules Operational
90 days ago
100.0 % uptime
Today
Plum application ? Operational
90 days ago
98.05 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
Application interface Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022
Sell Orders Completion Delay
Resolved - The issue has been fixed and the incident is now closed.

The money has now reached the customers' Primary Pockets.

Once again we would like to apologise for the inconvenience.
May 24, 15:23 BST
Identified - We are aware that some customers might experience a delay in the completion of their sell orders that were estimated to complete on May 20th.

Rest assured that the issue has been identified and is being worked on by our Tech team with the highest priority.

Rest assured that your funds are always safe in the meantime.

We would like to apologise for the inconvenience caused.
May 24, 11:27 BST
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
App Degraded Performance
Resolved - The root cause of the issue has been identified and fixed by our teams. The App performance is back to normal.

We would like to apologize for the inconvenience caused and once again assure you that the security of your funds was never compromised.

Shall you need anything, please do not hesitate to reach out!
May 11, 15:32 BST
Investigating - While monitoring after the initial fix, we noticed another short occurrence of degraded App performance. The App accessibility has been restored once again but we are investigating further.
May 11, 15:03 BST
Monitoring - We were experiencing some connectivity issues within the App today May 11th from 12h20 to 12h42 GMT that translated into degraded performance. It may have prevented you from logging in, taking some actions within the app, and loading your pockets' balances.

The issue is now resolved and the full App accessibilities are restored.

Rest assured that the security of your money was never compromised.

We're really sorry for the inconvenience!
May 11, 13:01 BST
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