Investigating - We are aware that some customers might experience slower withdrawal processing due to systemic degraded performance from our provider.
Rest assured that the issue has been identified and our team is currently working on it.
We would like to apologise for any inconvenience this may have caused and assure you that your money is always safe in the meantime.
Dec 04, 2023 - 11:04 GMT
Rest assured that the issue has been identified and our team is currently working on it.
We would like to apologise for any inconvenience this may have caused and assure you that your money is always safe in the meantime.
Dec 04, 2023 - 11:04 GMT
Monitoring - A fix has been implemented and our team is working as quickly as possible to settle any affected transactions.
We will keep monitoring for any degraded performance, and provide relevant updates as soon as possible.
Again, we'd like to apologise for any inconvenience this may have caused.
Dec 04, 2023 - 09:20 GMT
We will keep monitoring for any degraded performance, and provide relevant updates as soon as possible.
Again, we'd like to apologise for any inconvenience this may have caused.
Dec 04, 2023 - 09:20 GMT
Identified - We're aware that some customers are facing delays with certain transactions in their accounts, including withdrawals and deposits as well as card movements.
This is due to a technical issue with one of our payments providers. Our team is working as quickly as possible to resolve this.
Rest assured that the security of your funds is never compromised in the meantime. We will provide an update as soon as possible.
We'd like to apologise for any inconvenience caused.
Dec 04, 2023 - 08:56 GMT
This is due to a technical issue with one of our payments providers. Our team is working as quickly as possible to resolve this.
Rest assured that the security of your funds is never compromised in the meantime. We will provide an update as soon as possible.
We'd like to apologise for any inconvenience caused.
Dec 04, 2023 - 08:56 GMT
About This Site
We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.
🏦 Bank Connections
?
Operational
➡️ Deposits
Operational
⬅️ Withdrawals
Partial Outage
📈 Investments
Operational
💳 Plum Card
Operational
💬 Chat
Operational
💬 Chat Webviews
?
Operational
🌍 API
Operational
🤗 Live Support
?
Operational
Depositors
Operational
Plum application
?
Operational
Messenger
Operational
Application interface
Operational
KYC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.