All Systems Operational

About This Site

We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

🏦 Bank Connections ? Operational
90 days ago
100.0 % uptime
Today
➑️ Deposits Operational
⬅️ Withdrawals Operational
πŸ“ˆ Investments Operational
πŸ’³ Plum Card Operational
90 days ago
100.0 % uptime
Today
πŸ’¬ Chat Operational
πŸ’¬ Chat Webviews ? Operational
🌍 API Operational
πŸ€— Live Support ? Operational
Depositors Operational
90 days ago
100.0 % uptime
Today
Plum application ? Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
Application interface Operational
90 days ago
100.0 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Interest credit Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 24, 2024

No incidents reported today.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
Resolved - Trading and Onboarding to US Stocks have now resumed.

Thank you for your patience during the temporary pause.

Jun 20, 07:52 BST
Identified - Please note that trading will be suspended temporarily today, Wednesday 19th June 2024.
Onboarding to US Stocks will also be paused.

This is due to a bank holiday in the US stock market, as well as scheduled maintenance by our US Stock provider.

Trading and onboarding should resume as usual on Thursday 20th June.

We apologise for any inconvenience in the meantime.

Jun 19, 07:57 BST
Jun 19, 2024
Jun 18, 2024
Resolved - The incident has been resolved.
Jun 18, 16:33 BST
Identified - We're aware that some Plum customers are having difficulties with logging in and/or delays using the app today.

Our team is currently investigating the cause of this and will work on a fix ASAP.

We apologise for any inconvenience caused as we fix this. We'd like to reassure you that your money is always safe with Plum.

Jun 18, 14:26 BST
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - The incident has been resolved.

NVIDIA Corp trading is re-enabled.

We apologize for any inconvenience this may have caused.

Jun 13, 11:30 BST
Identified - We're aware that customers holding NVIDIA Corp (NVDA) shares are experiencing a discrepancy in the holding of their shares.

This was caused by an unforeseen technical issue when the stock split for NVIDIA was actioned today. The issue is currently addressed by our tech team with the highest priority.

In order to resolve this issue in the shortest possible time, NVIDIA Corp trading will be restricted. As soon as the issue is resolved, trading will resume.

We would like to apologise for the inconvenience this may have caused. Rest assured that your funds are always safe in the meantime.

Jun 10, 17:23 BST
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - The incident has now been resolved.

All affected transactions have been processed and settled.

Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.

Jun 10, 13:28 BST
Identified - Our team has since identified the issue and is working on a fix.

All affected sell orders should be completed by Monday, June 10th.

Rest assured, your funds are always safe with Plum.

We apologise for the inconvenience this has caused.

Jun 8, 14:28 BST
Investigating - We are aware that some customers might experience a delay in the completion of their Stock sell orders.

The issue is being worked on by our Tech team with the highest priority.

Rest assured that your funds are always safe in the meantime.

We would like to apologise for the inconvenience this may have caused.

Jun 8, 06:38 BST