All Systems Operational

About This Site

We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

🏦 Bank Connections ? Operational
90 days ago
100.0 % uptime
Today
➑️ Deposits Operational
⬅️ Withdrawals Operational
πŸ“ˆ Investments Operational
πŸ’³ Plum Card Operational
90 days ago
100.0 % uptime
Today
πŸ’¬ Chat Operational
πŸ’¬ Chat Webviews ? Operational
🌍 API Operational
πŸ€— Live Support ? Operational
Saver Rules Operational
90 days ago
100.0 % uptime
Today
Plum application ? Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
Application interface Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 26, 2022

No incidents reported today.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Resolved - This incident is now considered closed. All systems are back to normal and the Tracker list is showing the transactions.

If you still have issues with viewing your transactions in the Tracker list, please reach out to our support team so we can look at each specific case and inform you accordingly.

Once again please accept our apologies for the inconvenience.

Jun 17, 08:27 BST
Investigating - We are aware that some customers might experience an issue in viewing their Tracker list on the Investments feature. The issue has been identified and is currently being worked on by our Tech team with the highest priority.

Rest assured that your buy and sell orders are unaffected and the security of your money is not compromised.

We're really sorry for the inconvenience!

Jun 14, 15:46 BST
Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022
Jun 13, 2022
Resolved - This incident is now considered closed. All system are back to normal and transactions are settling as expected.

If you still have issues with some of your transactions, please reach out to our support team so we can look at each specific case and inform you accordingly.

Once again please accept our apologies for the inconvenience.

Jun 13, 10:58 BST
Update - We would like to confirm that the Direct Debit deposits that were estimated to complete on June 3rd, 6th and 7th are now completed.

Some Direct Debit deposits estimated to settle on June 8th are still being distributed and the money should be in the Plum accounts in the following hours.

We continue to monitor the situation.

Jun 8, 19:39 BST
Update - We are aware that some Direct Debit deposits are still not completed. This is due to degraded performance from our provider.

We would like to assure that your money is safe and will be available shortly.

Jun 8, 08:14 BST
Monitoring - Please note that the issue was identified and fixed. The transactions' progress is resumed and the money distribution to the pockets is estimated to complete by the end of the day.

In the meantime, we will keep monitoring to make sure the situation remains stable.

Once again we would like to apologise for the inconvenience caused and assure you that your money is always safe.

Jun 7, 16:11 BST
Investigating - We are aware that some customers might experience a delay in the settlement of some Direct Debit deposits that were estimated to complete from June 3rd. Our Tech Team is on it and we will provide an update as soon as possible.

Please rest assured that your money is always safe in the meantime.

We apologise for the inconvenience caused.

Jun 7, 08:02 BST
Jun 12, 2022

No incidents reported.