Investigating - We are aware that some customers might experience slower withdrawal processing due to systemic degraded performance from our provider.

Rest assured that the issue has been identified and our team is currently working on it.

We would like to apologise for any inconvenience this may have caused and assure you that your money is always safe in the meantime.

Dec 04, 2023 - 11:04 GMT
Monitoring - A fix has been implemented and our team is working as quickly as possible to settle any affected transactions.

We will keep monitoring for any degraded performance, and provide relevant updates as soon as possible.

Again, we'd like to apologise for any inconvenience this may have caused.

Dec 04, 2023 - 09:20 GMT
Identified - We're aware that some customers are facing delays with certain transactions in their accounts, including withdrawals and deposits as well as card movements.

This is due to a technical issue with one of our payments providers. Our team is working as quickly as possible to resolve this.

Rest assured that the security of your funds is never compromised in the meantime. We will provide an update as soon as possible.

We'd like to apologise for any inconvenience caused.

Dec 04, 2023 - 08:56 GMT

About This Site

We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

🏦 Bank Connections ? Operational
90 days ago
100.0 % uptime
Today
➡️ Deposits Operational
⬅️ Withdrawals Partial Outage
📈 Investments Operational
💳 Plum Card Operational
90 days ago
99.99 % uptime
Today
💬 Chat Operational
💬 Chat Webviews ? Operational
🌍 API Operational
🤗 Live Support ? Operational
Depositors Operational
90 days ago
100.0 % uptime
Today
Plum application ? Operational
90 days ago
99.99 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
Application interface Operational
90 days ago
100.0 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2023

Unresolved incidents: Withdrawals processing delays, Slow transactions processing speed.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.