Plum Fintech Status

All Systems Operational

About This Site

We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

🏦 Bank Connections Operational

➡️ Deposits Operational

⬅️ Withdrawals Operational

📈 Investments Operational

💬 Chat Operational

💬 Chat Webviews Operational

🌍 API Operational

🤗 Live Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 25, 2020

No incidents reported today.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

HSBC connection issues

Resolved - This incident has been resolved.
Jan 23, 09:47 GMT

Update - The issue with HSBC is still ongoing. We will keep you updated.
Jan 22, 13:51 GMT

Update - We have been advised by HSBC that they have validated the root cause of the current issue. They have advised that a fix will be deployed prior to close of business today. We will keep you updated if anything changes.
Jan 21, 12:02 GMT

Identified - HSBC is currently experiencing technical issues. This means that we are having issues gathering data on our end. If you are linked to HSBC your account may not refresh or save. If you are trying to link to HSBC you may experience issues.

It is currently being fixed. It should be sorted in the next few days.

Bear in mind you can still manually deposit/withdraw your funds if you wish.
Jan 20, 16:51 GMT

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

Delayed deposits

Resolved - This incident has been resolved.
Jan 12, 10:40 GMT

Monitoring - Some customers with deposits due to settle yesterday evening may have seen minor delays with their funds arriving in their E-Wallet. Any customers with pending deposits as of this morning can expect the funds to be available within the next 4 hours. Please note this does not affect all Plumsters!
Jan 11, 11:05 GMT