We have identified the root cause as an issue with one of our third-party service providers. A fix has been implemented and services are coming back online. We are currently monitoring the systems to ensure everything remains stable
Posted Oct 20, 2026 - 12:53 BST
Identified
We are currently investigating an issue that is preventing users from accessing the app. Our engineering team is actively working to identify the root cause and restore service as quickly as possible. We apologize for the disruption this is causing and will provide our next update within.
Posted Oct 20, 2026 - 08:14 BST
This incident affects: π¦ Bank Connections, β‘οΈ Deposits, β¬ οΈ Withdrawals, π Investments, π³ Plum Card, π¬ Chat, π¬ Chat Webviews, π API, π€ Live Support, Depositors, Plum application, Messenger, Application interface, KYC, Interest credit, Cash ISA, and Plum Interest.