Verification SMS not being delivered

Incident Report for Plum Fintech

Resolved

Thank you for your patience, the issue has been resolved.

The verification SMS are now being delivered as expected. Feel free to give the card ordering process another try!

Shall you have any questions, please do not hesitate to reach out.

Once again, we would like to apologize for the inconvenience.

Posted Apr 15, 2022 - 11:14 BST

Identified

We are aware of an issue affecting some customers not being able to receive the verification SMS to order the Plum Card.

Rest assured that the issue has been identified and we are working closely with our provider to address it as soon as possible.

Our apologies for the inconvenience caused.

Posted Apr 14, 2022 - 10:36 BST

This incident affected: 💳 Plum Card.