Withdrawals processing delays

Incident Report for Plum Fintech

Resolved

This incident has been resolved. Withdrawal processing speeds are back to normal.

We would like to apologise for any inconvenience caused.

Posted Dec 05, 2023 - 15:21 GMT

Update

We are continuing to monitor for any further issues.

Posted Dec 04, 2023 - 19:12 GMT

Monitoring

The incident is now considered resolved as the services are back to normal.

Any transactions affected can now be retried.

We would like to apologise once again for the inconvenience caused.

Posted Dec 04, 2023 - 19:11 GMT

Investigating

We're aware that some customers might experience issues with withdrawal requests following an issue affecting our payments provider.

Rest assured that the issue has been identified and our team is currently working on it.

We would like to apologise for any inconvenience this may have caused and assure you that your money is always safe in the meantime.

Posted Dec 04, 2023 - 11:04 GMT

This incident affected: ⬅️ Withdrawals.