Stocks Sell Order Completion Delays

Incident Report for Plum Fintech

Resolved

The incident has now been resolved.

All affected transactions have been processed and settled.

Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.

Posted Jun 10, 2024 - 13:28 BST

Identified

Our team has since identified the issue and is working on a fix.

All affected sell orders should be completed by Monday, June 10th.

Rest assured, your funds are always safe with Plum.

We apologise for the inconvenience this has caused.

Posted Jun 08, 2024 - 14:28 BST

Investigating

We are aware that some customers might experience a delay in the completion of their Stock sell orders.

The issue is being worked on by our Tech team with the highest priority.

Rest assured that your funds are always safe in the meantime.

We would like to apologise for the inconvenience this may have caused.

Posted Jun 08, 2024 - 06:38 BST

This incident affected: ⬅️ Withdrawals and 📈 Investments.