Users May See Incorrect Tier Prompt

Incident Report for Plum Fintech

Resolved

This incident has been resolved.

We're sorry for any inconvenience caused!
Posted Jun 23, 2025 - 10:11 BST

Monitoring

A fix has been implemented, and we are monitoring the results.

We're sorry for any inconvenience this has caused and appreciate your patience!
Posted Jun 20, 2025 - 15:02 BST

Investigating

We're aware that some users may be presented with a subscription promotion screen when attempting to buy funds, despite already being on the correct subscription tier.

Our team is actively investigating and working to resolve this issue as quickly as possible.

We're sorry for any inconvenience caused and appreciate your patience.
Posted Jun 19, 2025 - 13:47 BST
This incident affected: 📈 Investments.