The incident is now considered resolved as the services are back to normal.
As noted before, any transactions affected can now be retried.
We would like to apologise once again for the inconvenience caused.
Posted Dec 05, 2023 - 15:22 GMT
Update
The incident is now considered resolved as the services are back to normal. We will continue monitoring.
Any transactions affected can now be retried.
We would like to apologise once again for the inconvenience caused.
Posted Dec 04, 2023 - 19:12 GMT
Monitoring
A fix has been implemented and our team is working as quickly as possible to settle any affected transactions.
We will keep monitoring for any degraded performance, and provide relevant updates as soon as possible.
Again, we'd like to apologise for any inconvenience this may have caused.
Posted Dec 04, 2023 - 09:20 GMT
Identified
We're aware that some customers are facing delays with certain transactions in their accounts, including withdrawals and deposits as well as card movements.
This is due to a technical issue with one of our payments providers. Our team is working as quickly as possible to resolve this.
Rest assured that the security of your funds is never compromised in the meantime. We will provide an update as soon as possible.
We'd like to apologise for any inconvenience caused.
Posted Dec 04, 2023 - 08:56 GMT
This incident affected: ➡️ Deposits, ⬅️ Withdrawals, and 💳 Plum Card.